Frequently Asked Questions

Table of Contents
 
What is an Auction?
How do I search for things on goodbidding.org?
What are the different type of auctions on the website?
How do I bid?
Do I need a Credit Card to bid?
Can I ask a question about an item before I bid?
What is the Maximum Bid Amount?
Can I change my Maximum Bid amount?
Why is the auction time extended?
When I place a bid it says I have been outbid?
Why was I outbid by an amount less than the Bid Increment?
Can I retract a confirmed bid?
How do you determine the Winning Bidder?
How can I keep track of my bidding activity?
How do I select the shipping method?
Can I pick up my items instead of having them shipped?
What is Will-Call and what are Will-Call Only items?
How can I look at only those auctions near me?
I can only see a few auctions. Where did they go?
What do I do if I win an auction?
How do I pay for the auction that I won?
Can I use a Post Office Box for my address?
Who are Trusted Merchants?
What does $1NR mean?
Can I come in and examine items before bidding?
I won the auction but how do I pay?
I don’t have a credit card. Do you accept PayPal or checks?
Who is selling this item?
What is your return/refund policy?
How do I search for non-profit goods only?
I'm new to goodbidding.org, what should I know before I bid?
Why should I sell on goodbidding.org?
What is your Privacy Policy?
Where can I find your User Agreement?



What is an Auction?Auction – The traditional auction format where the one highest bidder wins. Return to Top

How do I search for things on goodbidding.org?The search bar appears at the top of every page. To quickly search for an item, type a word in the search box and click “Go.” You can search for your word in “All Categories” or you can narrow your search to a particular category by making a selection in the All Categories drop-down box next to the search box.

There is also an Advanced Search link to the right that will provide even more options for your search. Next to the Advanced Search is a drop-down box with some Quick Searches that are favorites among our more experienced users.Return to Top

What are the different types of auctions on the website?There are several different types of auction listings on goodbidding.org. More information about each can be found by going to the 'Types of Auctions' page.Return to Top

How do I bid?Click on an item to open the detail listing page. You will see the "Bid Now" button that will start the process. If you see a "Buy Now" button, this item is a fixed price sale rather than an auction. Click on the "Bid Now" button and follow the instructions as prompted. If you have not signed into the site, you will be prompted to enter your user name and password before you are able to bid on an item.Return to Top

Do I need a Credit Card to bid?No. However the winning bidder must use a valid Visa or MasterCard to make the purchase and complete the transaction.Return to Top

Can I ask a question about an item before I bid?Yes. Near the bottom of each auction listing detail page is a section entitled “Customer Questions.” Click the “Ask a Question” link and fill in the information, including your question. You should receive a response within 24 hours or less. Both your question and the response may also be posted in the Customer Questions section for that auction listing so that other bidders can see the new information.Return to Top

What is the Maximum Bid Amount?Your maximum bid amount is the highest price you are willing to pay for an item.

You should determine beforehand the most you are really willing to pay for an item and then enter a single bid at that amount in the Bid Amount field. Your maximum bid amount will not be shown to other bidders but will be used with our Proxy Bidding system to place bids automatically on your behalf.

Lowest Successful Price
The goal when using Maximum Bid or Proxy Bidding is to win an item at the lowest successful price. To do so, you must be the bidder who placed the highest maximum bid at auction close. The lowest successful price may not necessarily be the maximum bid amount you submitted to win the auction, unless there was a tie. Typically, the lowest successful price is the next highest bidder's maximum bid amount plus the stated bid increment.Return to Top

Can I change my Maximum Bid amount?Yes. You can raise your maximum bid amount and you can also lower it, but not below the current winning bid amount.

To increase your current bid amount, simply return to the listing and enter and submit a new maximum bid amount (this amount is the most you're willing to pay for the item).

Because the system will recognize your User Name when you place the additional bid, you won't be bidding against yourself when you want to increase your maximum bid amount even though you're the current high bidder. Maximum Bid will still work to win the item for you up to your maximum bid amount, at the lowest successful price, if you are the high bidder at auction close.Return to Top


Why is the auction time extended?goodbidding.org's Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the last minute of an auction. It also prevents an unfair practice called “sniping” in which bidders use special software to place very small incremental bids in the last seconds trying to run down the clock. goodbidding.org auctions work just like live auctions. The auctions close when the bidding activity stops. If a bid is placed during the last minute of an auction, the auction will be extended automatically for an additional minute from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 1 minute.Return to Top

When I place a bid it says I have been outbid?When this happens, it means that an earlier bidder has placed a maximum bid amount or proxy bid, which is higher than the amount of your maximum bid. Return to Top

Why was I outbid by an amount less than the Bid Increment?This sometimes happens when a Proxy bid is active. In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid.

For example – consider an auction with an opening bid of $10 and a bid increment of $2.00.

The current winning bid shows as $18.00, but that bidder indicated a Maximum Bid Amount, or Proxy Bid, up to $25.01. This Maximum Bid Amount is not disclosed until another bidder places a bid that is more.
If you now place a bid for, say $25.00, your bid will be superseded by the other bidder’s Proxy of $25.01. The other bidder will have won by only one penny even though the minimum bid increment is $2.00. The reason for this is that the minimum bid increment is measured at the time the bid is originally placed. At the time the other bidder placed the Proxy bid of $25.01, the current auction bid for the item was less than $18.00, so the bid increment was more than the minimum $2.00.Return to Top

Can I retract a confirmed bid?No. Just like a live auction, bids are a contract to purchase the item. Please do not begin the bidding process unless you intend to be bound to purchase the item. If you have made a typographical error (for instance typing $10,000.00 instead of $100.00) while placing your bid, please immediately inform us by using the Expedited Customer Service Form.Return to Top

How do you determine the Winning Bidder?For Standard and Reserve auctions, where there is a single winner for the entire lot, the winner is the bidder with the highest bid when the auction closes. Return to Top

How can I keep track of my bidding activity?At the top right of every page is a link to “My Bids” where you will find a convenient summary of your activity. The sections include your current auctions that have not closed and also your last 30 days historical activity for both auctions you have won and auctions you have lost. In the case of the historical activity, you may also see similar auctions currently underway, if any, by clicking the “view similar” link at the end of each row.Return to Top

How do I select the shipping method?No shipping services are offered at this time. All items are pickup only from the seller.Return to Top

Can I pick up my items instead of having them shipped?Yes.Return to Top

What is Will-Call and what are Will-Call Only items?The location of the item is displayed in each listing description. The item is only available in the location named in the listing so be sure that you are willing to personally pick up the item at that location before choosing will-call. Return to Top

How can I look at only those auctions near me?On any of the gallery or category summary pages, you will see a drop-down box “Filter Items by Pick up Location.” There you will be able to choose to see only those items that are located in the pick up location you select. You will not be able to see or bid on auctions from other locations or from merchants. The selection you make will remain for your entire session unless you change it. You can change it anytime by selecting a new location or “All Locations” in the drop-down.Return to Top

I can only see a few auctions. Where did they go?You may have selected to view only auctions in your location by selecting the “Filter Items by Pick Up Location” drop-down box. To see all auctions again, select “All Locations” in the drop down box that appears near the top of each gallery or category summary page.Return to Top

What do I do if I win an auction?You will receive an email from us notifying you that you have won an item. Payment by Visa or MasterCard is required for the winning bid amount, plus shipping & handling and sales tax, if applicable. The seller will have your item(s) available for pickup at Will-Call, your item will be available for pickup on the second business day following the close of the auction. The winning bidder must bring proof of purchase to the seller for pickup.Return to Top

How do I pay for the auction that I won?You will receive an email from us notifying you that you have won an item. Payment by Visa or MasterCard is required for the winning bid amount, plus shipping & handling and sales tax, if applicable.Return to Top

Can I use a Post Office Box for my address?You can use a PO Box as part of a billing address and a shipping address. However a physical address is preferred.Return to Top

Who are Trusted Merchants?In addition to items from non-profits and charities, we permit a small number of selected and trusted merchants to sell their items on goodbidding.org. If you have a question from a Merchant, you will also be able to ask them directly. Each item sold by a merchant is clearly identified on the listing page.Return to Top

What does $1NR mean?$1NR means that the bidding starts at $1.00 with no reserve bid to close the auction. The highest bidder wins, no matter what the closing bid is. Reserve bids are amounts that the auction must close at (or above) in order for there to be a winner declared.Return to Top

Can I come in and examine items before bidding?Some sellers will allow people to examine merchandise prior to auction. A detailed picture and/or description are provided for each item. No assumptions can or should be made for items, features and functionality that is not listed or displayed (i.e. carrying case or power cords). If you have questions about a particular item, please feel free to email the seller.

See "Can I ask a question about an item before I bid?"Return to Top

I won the auction but how do I pay?You will receive an email from us notifying you that you have won an item. Payment by Visa or Mastercard is required for the winning bid amount, plus shipping & handling and sales tax, if applicable.Return to Top

I don’t have a credit card. Do you accept PayPal or checks?No, not at this time.Return to Top

Who is selling this item?Items on goodbidding.org are either being sold by a participating non-profit or charity, an individual or an trusted merchant. Each listing clearly states who is selling the item. If you want to see a specific seller, you will need to select the appropriate filter. The filter will remain active until you uncheck the box or until you close your browser session. Uncheck the box to see all items again.


I have a reseller’s license.
At this time, we do not accept reseller's licenses. All proceeds of the sale is donated to charity. Return to Top

What is your return/refund policy?Return Policy
Most items that are available for auction should be considered “used” unless otherwise noted. A detailed description and/or picture accompany each auction listing. No assumptions can or should be made regarding any features, functionality or additional parts not pictured or described. In addition, all items that are listed for auction could be older or ‘out of date’ models that may no longer be supported by the original manufacturer. Return requests will not be accepted in these circumstances. Each buyer assumes responsibility for auctions they have won.

Each seller has their own return policy. The buyer will need to contact to seller to resolve any issue including returns.Return to Top

How do I search for non-profit goods only?You can eliminate seeing all merchant products and only see your non-profit products by doing the following:

1. Click on the any category in the left navigation bar.
2. Near the top right side of the page you will see a check box labeled "Show Only non-profit Items". That will exclude all merchant items.Return to Top

I'm new to goodbidding.org, what should I know before I bid? Please read our New Bidder's FAQ. Return to Top

Why should I sell on goodbidding.org?Please read our Why sell on goodbidding.org FAQ.Return to Top

What is your Privacy Policy?Here is our Privacy PolicyReturn to Top

Where can I find your User Agreement?You can find our User Agreement right Here.Return to Top
Contact Us - Privacy Policy - About Us
Use of the goodbidding.org website and its affiliates constitutes acceptance of the User Agreement.
PO Box 18542, Raytown, Missouri 64133, USA
© 2010 Goodbidding Foundation, Inc. All rights reserved.